Can I request a new product?
Tell us what you'd like to find in the Mighty Well Store here!
We are a team of patients - just like you. We want you to have the best possible experience with all of our products. Feel free to send us any comments, questions, or concerns to firstname.lastname@example.org and we will get back to you within 24 hours. You can also reach us quickly by tagging us on Instagram, (@mightywell_) commenting on our posts, or sending us a text at (617) 804-1233 or (617) 804-1837.
Are there any additional fees involved with international shipping?
There may be extra costs related for international orders depending on your country. In some cases, there will be VAT (Value Added Tax), other taxes, customs duties and/or fees levied by your destination country. These additional charges for taxes or customs clearance charges are the responsibility of the recipient. Unfortunately, we cannot estimate what the charges may be since customs and taxation policies vary widely from country to country.
What are your return and exchange policy? How do I make one?
We accept returns and product exchanges on all of our product lines.
Simply follow these steps to make a product/size exchange:
- Make a new order here for the new size/color of the product that you would like as an exchange
- Return the original order as you received it
- Emails us at email@example.com with your name, order number and the tracking code of your return
- Once received, your refund for your original order will be processed within 2 business days and funds will be returned to the Credit Card or Paypal account that was used for the original transaction
Post your return back to:
Mighty Well: O.R.
124 Vernon St.
Newton, MA, 02458
If you need help selecting a new size/product, call us at 617-804-1837 or email us at firstname.lastname@example.org.
CONDITIONS FOR RETURNS:
- Items must be returned with 10 days of receiving your order
- Items must be returned with the same packaging materials they were delivered (applicable for the PICC Line Covers only)
- Item(s) must be unworn and returned in original condition
Any items returned outside the 10 day return period, or in a condition that indicates being worn or washed in any way, including makeup marks, will not be accepted for return. Please take care when trying on your PICC Line Cover at all times. Mighty Well reserves the right to reject items that do not comply with the above conditions and will return the item to sender.
Please mail all the pieces of the delivered package in a regular package-mailing envelope. Ensure you post back your return using a traceable service, such as USPS first-class, UPS, and Fedex, as Mighty Well cannot be held liable for any lost packages. It is very important to hold on to your tracking number to make sure the return package has arrived at us safely! Mighty Well does not cover any postage costs associated with domestic or international returns, all costs associated with returning items to us are the responsibility of the customer.
What are your hours and shipping policies?
We are a startup, so we work around the clock (when we’re not visiting doctors, taking our meds, or having our daily spoonie naps). We’re in the office Monday-Friday, 9:30 AM-5:30 PM ET. However, you can call email us at email@example.com at any time. We want you to be on your way to comfort & style as soon as possible!
- Orders placed after 11:30 AM ET will ship the next business day
International shipping rates do not include VAT or other import taxes
The chart below outlines Mighty Well's shipping rates:
Are your products medical devices?
The PICCPerfect PICC Line Cover and all Mighty Well products are fashion accessories. They are not medical devices and do not require pre-marketing or post-marketing regulatory approval by the Food and Drug Administration (FDA) pursuant to Section 201(h) of the Federal Food Drug & Cosmetic (FD&C) Act.
To whom should I direct medical questions?
All information provided on Mighty-Well.com and on the PICCPerfect PICC Line Cover packaging is intended only for your general knowledge and is not a substitute for medical advice for specific medical conditions from your doctor or other professional healthcare providers. Should you have any health care-related questions, please promptly call or see your physician or other health care provider.
How do I size myself for a PICC line cover?
To determine the size of your PICC line Cover, use a flexible measuring tape to measure the size of your arm where your PICC line is placed. Use the size chart below to select the size of best fit. If you are in between sizes, consider if you like a snug fit or a looser fit. If you are still unsure, call us at (617) 804-7906 and our support team will help you determine the size of best fit.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org or mailing us at: Mighty Well 45 Catherine St, Newport, RI, 02480, United States
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com or by mail at Mighty Well
[Re: Mighty Well Privacy Compliance Officer]
[45 Catherine St, Newport, RI, 02480, United States]
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